Service Manager - HVAC in Farmington Hills, MI at Hire Road

Date Posted: 1/14/2020

Job Snapshot

Job Description

Field Service Manager - HVAC 
Farmington Hills, MI


Our client is looking to add an Field Service Manager - HVAC to their team who will be responsible for planning, organizing, and managing the Technical Services organization and delivery of preventative, routine, emergency maintenance and capital projects to all customers including HVAC, plumbing, electrical, building automation, etc. Will also directly supervise and coordinates the activities of the technical services staff including recruitment, performance management, development and engagement.

The Field Service Manager - HVAC must have a minimum of five years of experience in the Field Service Management or HVAC industry experience

The Field Service Manager - HVAC Requirements:

  • High school graduate with a minimum 5 years’ experience in HVAC, Plumbing or other Service Management, OR a bachelor’s degree in Engineering, Construction Management or Facility management and 3 years related experience
  • Successful candidate must demonstrate progressive supervisor experience throughout career
  • Experience preferred in Technical Service work related to a Mechanical Contractor service business that services large commercial including knowledge and technical understanding of HVAC systems, building automation systems, chillers, boilers, compressors, electrical and plumbing systems, generators, etc.
  • Candidate must possess, or be willing to pursue Mechanical Contractors licenses
  • Experience with Computerized Maintenance Management Systems or Software systems is desired
  • Ability to investigate and analyze information and solve problems in a timely manner
  • Proven knowledge in governmental and industry code, regulations and standards (OSHA, BOCA, ASHRAE, ASME, NEC, NFP)
  • Must submit to and successfully pass background checks including drug, credit and criminal history
  • Will be required to sign a non-disclosure / non-compete agreement

Field Service Manager - HVAC Description:

  • Lead management and supervision of Staff Technicians including; recruitment, training, evaluating, administrating time off, disciplinary action, work allocation, problem resolution and technical support
  • Partner with Human Resources to develop strategy for recruitment and retention of qualified technicians
  • Develop plan and curriculum to advance technical and customer relations/service skills across the organization. Plan should include on the job (OJT) training, apprenticeships, internal classroom, and external training sources
  • Full P&L responsibility for the Technical Services business
  • Deliver growth strategy focused on expanding the density and geographic reach of our service areas
  • Ensure organization maintains all required licensing for delivery of services in all geographic markets
  • Lead adoption and utilization of electronic work and inventory platforms, and perform annual evaluation of technology solutions that best meet the needs of the business
  • Deploy a service excellence program that promotes superior customer service, quality and consistency in work performed, and supports field technicians and department staff
  • Redefine internal sales/estimating process and parameters to improve throughput, accuracy and responsiveness
  • Coordinates closely with other departmental leaders to support cross-selling and increase “share of wallet” earned from all Services’ clients
  • Works with VP of Procurement to select suppliers, trade partners and sub-contractors that support the business
  • Support affiliated businesses to provide technical support to the acquisitions team, asset and property managers
  • Oversees and advises on safety issues, code compliance and practices, and insures proper Technician training
  • Take charge in emergency and extraordinary situations and ensure appropriate personal response and proper operations of emergency and life safety equipment
  • Works closely with the Construction Group on new developments, renovations, major projects and tenant improvements


Choosing the Hire Road is about shared success, active and committed partnerships and relationships that last.  Hire Road is solely focused on connecting highly skilled professionals with leading organizations. We are a solutions-based, results-oriented staffing company specializing in a wide range of industry specific practices. To put it simply, we recruit, screen and hire talented people for temporary and full-time positions.

This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be.  It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision.  The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.

Equal Opportunity Employer