Biomedical Service Technician in Downers Grove, IL at Hire Road

Date Posted: 7/19/2020

Job Snapshot

Job Description

Biomedical Service Technician 
Chicago, IL

Summary:

Our client is a growing company who is looking to add an experienced and professional Field Service Technician. The Field Service Technician provides cost-effective maintenance on internal and customer-owned medical equipment primarily located at customer sites outside of the office to assure it is functioning properly and meets customers’ needs.  The Field Service Technician performs operational verification, preventive and corrective repair service, and completes all associated documentation and communication in a timely manner. 

The Field Service Technician must have at least five (5) years of prior experience with movable medical equipment; ideally will have experience with respiratory equipment.

Field Service Technician Requirements:

  • 7+ years related experience in demand planning (2 - 3 years supervision experience)
  • Associate degree (electronics or biomedical equipment technology) or equivalent military training; bachelor’s Degree preferred
  • Prior work experience in hospital setting or with customer service preferred
  • Will be required to demonstrate competency to perform operational verification procedures, preventive maintenance and repair service on various equipment
  • Understanding of regulatory agencies’ requirements
  • Knowledge of ISO 13485 Standards and The Joint Commission (TJC) Standards
  • Has a general understanding of inventory management and general business practices to assist with contract management and account margin maintenance
  • Familiar with the setup and application of test equipment (electrical safety analyzer, digital multi-meter, patient simulator, etc.)
  • Able to read, analyze and interpret technical literature, schematics and drawings
  • Must hold a current, valid and unrestricted driver’s license and maintain per client’s MVR standards
  • Must maintain proper credentialing and immunizations to work within customer locations
  • Basic computer skills, including an understanding of computer networks and equipment interfacing
  • Willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required.
  • Willing to travel extensively to support business needs and objectives on short notice. Willing to travel minimum of 70% annually that includes overnight extended stay
  • Able to lift and/or push 75 pounds
  • Able to stand and walk for long periods of time

Field Service Technician Description:

  • Proficient in systems and Microsoft Office programs
  • Able to dialogue with clinical staff on the topics of equipment features, functionality, etc.
  • Ensures prompt and courteous service is delivered to all customers in person and in all communications
  • Works in a surgical or laboratory environment as required, observing universal precautions and communicating with doctors and nursing staff appropriately
  • Demonstrates sound and timely decision-making skills
  • Effectively schedules service activity with customers, coordinating within customers’ time frames
  • Understands and uses effective conflict resolution skills, e.g., identifies and resolves service concerns, discrepancies and disagreements
  • Provides cost-effective equipment inspection, maintenance, calibration and repair service within specialized equipment areas such as Respiratory, Anesthesia, Sterilizers, Imaging and Network-Smart Technology
  • Provides feedback to district team and manufacturers around customer interaction and observations from time spent in accounts
  • Delivers a quality service and meets productivity objectives and targets
  • Completes all paperwork and computer data entry accurately and in a timely manner to ensure accurate billing and regulatory compliance
  • Assists in technical training
  • Accurately accounts for, and maintains, assigned inventory
  • Performs other assigned duties
  • Has the ability to manage temporary projects and has demonstrated strong project management skills

Level II

  • Demonstrates good presentation skills and comfort in a group setting with customers
  • Demonstrates a good understanding of service programs and contractual obligations
  • Capable of providing technical training to other employees in areas such as equipment operation, check-out procedures, preventive maintenance, repair, quality management and/or International Organization for Standardization (ISO) practices, procedures and documentations
  • Increases utilization of services by articulating benefits and solutions to key healthcare decision-makers.
  • Consistently achieves established performance measures

Level III

  • Considered a subject matter expert with all technical policies and procedures
  • Leads customer sales presentations
  • Demonstrates superior understanding of service programs and contractual obligations
  • Used as a resource to enhance capacity to address and resolve customer issues
  • Exceeds performance measures and assists in development and coaching of other employees

WHO WE ARE

Choosing the Hire Road is about shared success, active and committed partnerships and relationships that last.  Hire Road is solely focused on connecting highly skilled professionals with leading organizations. We are a solutions-based, results-oriented staffing company specializing in a wide range of industry specific practices. To put it simply, we recruit, screen and hire talented people for temporary and full-time positions.

This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be.  It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision.  The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.

Equal Opportunity Employer