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Customer Account Coordinator in Bingham Farms, MI at Hire Road

Date Posted: 7/1/2018

Job Snapshot

Job Description

Account Coordinator
Southfield, MI


Our client is a national manufacturer of outdoor furniture products seeking an energetic Account Coordinator for their e-commerce retail business unit. This individual will need to be technically proficient with Excel, have excellent attention to detail and communication skills, and willingness to learn aspects of supply chain processes.

Account Coordinator must have two (2) years of experience in a corporate environment and a Bachelor’s degree in Business, Supply Chain Management, or a related subject area

Account Coordinator Requirements:

  • Bachelor’s degree required
  • At least 2 years in a corporate environment
  • Intermediate Excel skills required; v-lookup, pivot tables, complex formulas
  • Basic computer literacy with Word, PowerPoint and Outlook
  • Prior experience with SAP is helpful
  • Creative problem solver with an ability to think, plan, and execute on multiple projects autonomously and in an organized fashion
  • Excellent written and verbal communication, organizational and presentation skills
  • Self-motivated, taking initiative in and ownership of projects
  • Ability to effectively operate with enthusiasm and flexibility in a fast-paced, constantly evolving team environment

 Account Coordinator Responsibilities:

  • Initiate and maintain all product information attributes within internal and external customer systems
  • Create image requests
  • Work with our art studio to create images which will be uploaded to retailer portals and displayed on retailer websites
  • Maintain retailer web pages- pull reviews from varying websites which sell our items
  • Monitor websites to ensure that all items are setup properly with correct images, copy & retails
  • Set up items internally in PLM & SAP
  • Communicate with our manufacturing plants to resolve consumer questions
  • Respond to warranty requests and process warranty orders
  • Work within PLM program and with account cross-functional teams to approve and launch final products that will appear on the retailers’ shelf. This includes reviewing item drawings, reviewing product specific details, and approving samples made by Arden’s US and Asia teams.
  • Monitor in-bound purchase orders
  • Maintain customer account product summaries
  • Initiate and maintain all product information attributes within internal and external customer systems
  • Generate sales and customer specific reports
  • Collaborate with cross-functional team members as well as team members at the plant to ensure that orders are properly fulfilled
  • Special Projects as assigned


Choosing the Hire Road is about shared success, active and committed partnerships and relationships that last.  Hire Road is solely focused on connecting highly skilled professionals with leading organizations. We are a solutions-based, results-oriented staffing company specializing in a wide range of industry specific practices. To put it simply, we recruit, screen and hire talented people for temporary and full-time positions.

This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be.  It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision.  The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.

Equal Opportunity Employer