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Customer Service Rep - Prototype in Northville, MI at Hire Road

Date Posted: 5/16/2018

Job Snapshot

Job Description

Customer Service Rep

Northville, MI


Our client is a leading manufacturer and supplier of powertrain, body and chassis products, and in-vehicle entertainment and navigation systems company who is looking to add an experienced and professional Customer Service Rep to their team. As a Customer Service Rep for the Prototyping division, they will act as a liaison between customer account managers, plants and affiliate personnel in coordinating and managing daily inside sales issues.

The Customer Service Rep must have 2+ years of customer service experience within the automotive or manufacturing industry.

Customer Service Rep Requirements:

  • Associates Degree in Business or related area, (plus a minimum of two years’ experience in a related Customer Service Position, or equivalent)
  • Bachelors’ Degree preferred, Associate Degree minimum
  • Written, verbal, and cross-cultural communication skills
  • Ability to travel as necessary to maintain and enhance customer relations
  • Experience with ERP systems

Customer Service Rep Description:

  • Builds and maintains relationships with internal customers to address and resolve daily issues, gather information, focus on customer trends, relay pertinent information back to account managers
  • Compiles, prepares, reviews, and submits customer metrics and related information
  • Ensures sales, marketing, and manufacturing internal contacts are appraised of our metric performance and corrective actions
  • Coordinate daily issues related to prototype parts including ordering, negotiating delivery, price and payment
  • Coordinates labeling, packaging, and shipment of prototype parts.
  • Communicates shipping schedule of prototype parts with shipping department weekly
  • Responsible for pulling customer EDI or entering customer orders into JDE and process to meet customer requirements. Fix any errors as required.
  • Responsible for monitoring of customer and MELCO sites as applicable (i.e. SMART, Covisint, etc.).
  • Responsible for JDE item setups of cross-references, warehouse profiles, standard packs/pallets, and Ship-to’s as required.


Choosing the Hire Road is about shared success, active and committed partnerships and relationships that last.  Hire Road is solely focused on connecting highly skilled professionals with leading organizations. We are a solutions-based, results-oriented staffing company specializing in a wide range of industry specific practices. To put it simply, we recruit, screen and hire talented people for temporary and full-time positions.

This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be.  It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision.  The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.

Equal Opportunity Employer